Refund and Return Policy – Evasopic

Effective Date: November 30, 2024

At Evasopic, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a comprehensive Return and Refund Policy. Please read the following policy carefully to ensure that you understand the conditions under which returns and refunds are accepted.

1. Returns Eligibility

We accept returns on most products purchased through our website www.evasopic.com within 30 days of receiving your order. To be eligible for a return, your item(s) must meet the following conditions:

  • Unused: The product must be in its original condition, unused, and in the same packaging in which it was received.
  • Unopened: For items that are sealed or packaged (such as food products), the seal or packaging must be unopened.
  • Non-Perishable Items: Due to health and safety regulations, perishable products (such as fresh food, cheese, and meats) cannot be returned.

If the product does not meet these conditions, we regret that we will not be able to process a return or refund.

2. Non-Returnable Items

Certain items are non-returnable for health and safety reasons. These include:

  • Perishable food products (e.g., fresh produce, dairy, and meats).
  • Gift cards or any products marked as non-returnable at the time of purchase.
  • Opened or used items that are no longer in their original condition or packaging.

3. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] within 30 days of receiving your order. Include your order number, a description of the item you wish to return, and the reason for your return.
  2. Return Authorization: Once we receive your request, our customer service team will review it and issue a Return Authorization if your item is eligible for return.
  3. Return Shipping: After receiving your Return Authorization, you will need to ship the item back to us. The return shipping cost is the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item sent). We recommend using a trackable shipping service to return your items, as we cannot guarantee receipt of items returned without tracking.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return conditions. If your return is approved:

  • We will issue a refund to the original payment method used at checkout.
  • Please note that shipping fees are non-refundable, and return shipping costs will be deducted from your refund unless the return was due to an error on our part.

Refunds may take 5–10 business days to appear in your account, depending on your payment method or financial institution. You will receive a confirmation email once your refund has been processed.

5. Exchanges

If you would prefer an exchange for a different product, please contact our customer service team at [email protected]. Exchanges are subject to product availability. In most cases, we recommend initiating a return for a refund and placing a new order for the desired product.

6. Damaged or Defective Products

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will provide you with instructions on how to return the product and arrange for a full refund or replacement. We may require photos of the damaged item for verification.

  • Shipping Costs: In the case of defective or damaged products, we will cover return shipping costs and issue a full refund or send a replacement item at no additional charge.

7. Order Cancellations

You can cancel your order if it has not yet been shipped. To cancel an order, please contact us immediately at [email protected]. Once your order has been shipped, it cannot be canceled, but you can return the item in accordance with our return policy.

8. Promotional and Sale Items

Items purchased during promotions or sales are subject to the same return and refund policy unless otherwise specified. All sale items must be returned within 30 days of the order date to be eligible for a refund.

9. Customer Support

If you have any questions about our Refund and Return Policy or need assistance with your return, please don’t hesitate to reach out to us:

Our customer support team is available Monday to Friday, from 9 AM to 5 PM CST.

Thank you for choosing Evasopic!
We are committed to ensuring that your shopping experience with us is as seamless and satisfying as possible. If you need further assistance or have concerns about your order, please feel free to contact us.